Problems charge phone

home Forums USB C Hub GN30H Problems charge phone

This topic contains 3 replies, has 3 voices, and was last updated by Support support 1 year, 7 months ago.

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  • Author
    Posts
  • #13441
    Slevin6953
    Slevin6953
    Participant

    Hello, I have problems charging my phone while using hub.
    My phone has icon in charge but battery go down.
    Anyone have same problem?
    Thanks

    #13444
    Support
    support
    Participant

    Please plug in your apple power plug to the USB C DC IN port of GN30H hub.

    #13452
    Pixielott46
    pixielott46
    Participant

    I have same problem.

    I own Huawei Mate 10 Pro.

    I have plugged the official Mate 10 Pro charger into the hub. and then the hub into my phone. The phone flickers from charging to not charging maybe 20 times in 10 seconds before finally saying its charging… but the battery decreases. I’m not even using any of the ports on the hub.

    This hub is total garbage and I will be returning it.

    #13455
    Support
    support
    Participant

    Hi

    Sorry, Cause trouble in your life,

    You can shoot a video product that does not work and send it to us.

    If the product does not work, please be assured that we have a warranty.

    best regards

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