Problem with dual monitor

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This topic contains 3 replies, has 4 voices, and was last updated by Lucas Lucas 3 months ago.

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  • Author
    Posts
  • #11670
    Ryu Ken
    Ryu Ken
    Participant

    Well,

    I have a Macbook pro 2016 with USB-C

    I plug the GN30H with 1 monitor (I can not plug 2 screens on this dock… The second is black…)

    I have 2 USB ports used and the power cable plugged on. And the ethernet also.

    If I suspend the macbook, unplug the GN30H and the second screen which uses another USB-C, when I want to plug again with the both monitor, the screen plugged on the GN30H (stay black)

    Any idea ?

    Thx

    Ryu

    • This topic was modified 1 year, 10 months ago by Admin admin.
    #11683
    Admin
    admin
    Keymaster

    Hi, Ryu. Sorry for the inconvenience. We’ve sent your feedback and problem to our product manager and we will get back to you with solutions ASAP.

    #13541
    Jerome
    jerome
    Participant

    Hello,

    Same here. 2nd monitor turns black when plugging the qacqoc

    Any update since last year?

    Thx
    Jerome

    #13728
    Lucas
    Lucas
    Participant

    Whats the point of having a customer service Q&A if you don’t answer your customers.

    Wish I’d read this before I spend 100 AUD on this paper weight. I now have two options, throw the qacqoc in my bag and never use it or purchase another screen with thunderbolt

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