Network adapter not working after disconnecting and reconnecting the GN30H

home Forums USB C Hub GN30H Network adapter not working after disconnecting and reconnecting the GN30H

This topic contains 1 reply, has 2 voices, and was last updated by Support support 1 year, 2 months ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #13536
    Sbertini
    sbertini
    Participant

    Every time I disconnect my MBPro from the GN30H the wired network adapter stops working.

    When I connect again the GN30H everything starts working (USB, HDMI) but the network remains unavailable: the adapter is shown as “unavailable” in the network configuration panel.

    It is totally useless to try to disconnect & reconnect the QacQac and even disconnecting the power gives no results.

    The only solution is to reboot.

    Tried on MacOs 10.12.6 with RTUNICv1.0.16 drivers.

    In my office this appens to me and to other 2 colleagues.

    #13538
    Support
    support
    Participant

    Dear customers
    Hello, Sorry for the inconvenience caused by the product. We need to get the product and let the engineer solve it.you can contact our Amazon sales staff and they will arrange for re-delivery and return. Thank you for choosing our product.
    Regards,
    Sky QacQoc Support

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.