GN30H – MBP 13" Touchbar – HP Monitor

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  • #13494
    Talatoss
    talatoss
    Participant

    Hello,

    I’ve bought the GN30H adapter to use it with a MBP 13″ Touchbar and a HP S230tm monitor.

    The Monitor does not have a HDMI input, so I’m using a cable that coverts from DVI-D to HDMI so as to plug the monitor to the hub.

    The point is that the hub seems not to recognize the HDMI as the image is not displayed on the monitor. Using a hub from another manufacturer works fine, so it seems that there might be a problem with this one.

    Could you please give me some advice on how to resolve this issue?

    Thanks!

    #13497
    Support
    support
    Participant

    Hello, after analysis and testing by engineers, we failed to find out what you are responding to. Please contact our customer, arrange to replace a new to you. I apologize for any inconvenience caused.
    Regards,
    Sky QacQoc Support

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